Pending Payment
Note: Will be displayed if the membership fee > 0, and if the "Board Approval" option is NOT enabled.
The payment options are different depending on who is displaying this screen.
- If credit cards are enabled, members will see the option to pay online securely by credit card.
- Members may also see PayPal as an option if your club or association has enabled PayPal integration.
- Administrators see additional options to record a check or cash payment, record a “comp” or bad debt, and a payment processed separately from ClubExpress. Administrators will not see PayPal.
- Here at ClubExpress, we see two more options, for checks payable to the club or to us and mailed to us instead of the club. There is an additional fee if you want us to process these checks.
When credit card is specified as the payment method, the screen is refreshed to show the following options:
The system displays the credit card fields and the address stored with the member’s record. If the card is registered to a different address, the member can change the address. Members also have the option of storing the card with their record so that they don’t need to enter it each time. (It is fully encrypted using the most secure Internet standards.)
For organizations with their own merchant account instead of the built-in one, the CVV code can be skipped.
When you have entered the card information (which is not saved in the system), the Submit Payment button is enabled. Click to submit the payment to your club’s merchant processor. After a couple of seconds, a page will usually appear confirming that your payment was processed. Click the Done button to return to the starting page
If there was a problem processing your payment, an error message will be displayed and you’ll be returned to the payment page to fix the problem.
Note also that member types that require automated renewal payments do not include the option to store your credit card in the system. It will always be stored.
Your club or association may also have enabled PayPal, allowing you to pay using funds accessible through your PayPal account. If you select this option, you will then see a PayPal popup window to login to your PayPal account. You can then pick the source of funds (a bank account, a credit card, or even a PayPal balance.) The funds then flow into your club’s or association’s PayPal account. Once the transaction is complete, you are returned to your ClubExpress website and to the payment summary page. PayPal will send you a separate receipt.
If your club allows you to print an invoice and mail a check, click the Print Invoice (PDF) button at the bottom of the screen. It will display a PDF invoice in a new tab of your browser.
Admins will instead see a Print Invoice (Report) button at the bottom of the screen, which allows them to print an invoice formatted for a standard #9 or #10 double window envelope.
There is also a simpler Print this Page button to print the page in a default layout.
If you choose to pay by check, or if you select credit card but the transaction does not complete, your payment is flagged as Pending and can be “revived” at any time. If you have pending payments, you will see a Payments link when you log in as well as on the Profile screen. Clicking it takes you to the above screen where you can print another invoice or choose to pay by a different credit card.
Click the Pay Later button to close this screen and return to the previous screen without making a payment. Note that if there is an “Immediate Payment Required” transaction on the page (a special option available for event registrations), the Pay Later button will not be displayed. An immediate payment must be made in order to secure the event registration.
When you receive a check in the mail or at an event, you can go to the Pending Payment page and select the appropriate payment method:
Enter the check number, payment date (defaults to today) and any notes, and click the Record Payment button at the bottom of the screen.
When you receive cash in the mail or at an event, and you select the appropriate payment method, you will see a similar screen to the one above, except without the Check Number field.