Logging In

Clicking the Member Login link displays the following screen:

Enter your user name and password and click the Login button. Click Cancel to return to the home page.

If you check the Remember Me option, the system will store a cookie on your computer that allows you to login without having to enter your user name and password each time. This cookie is secure; it does not contain your actual user name and password. But you should only select this option on a computer that you control, so that others cannot log in as if they were you.

To cancel the Remember Me option, once you have logged in, click the Profile – Username/Password link. Re-enter your password, then uncheck the option and save.

If you forget your username and/or password, click the Forgot My Username/Password button. The following popup dialog is displayed:

The system will prompt you to enter your email address and, optionally, your first name. When you click OK, the system will search for this information in the club’s membership database. If one matching record is found, the username and a new temporary password is generated and sent to the email address on file. You will need to retrieve this information before you can log in, and the system will then give you the chance to change it.

If no match was found, or if multiple matches were found, the system will not generate a new password. If this occurs, or if your email address is no longer valid, contact a club or association officer to have your password reset manually.

If you use a shared computer, there is an option on the drop-down name panel to log in as a different user:

When you use this option, any Remember Me setting is ignored and you will see the Login screen to enter the new username and password.

As an existing member, when you login the first time only, you may see a screen similar to the following:

You are asked to consent to the following 3 provisions:

• That your personal information will be stored and processed in the USA by ClubExpress on behalf of your club or association.
• That you will receive transactional emails (such as renewal notices or payment confirmations) sent by ClubExpress on behalf of your club or association.
• That your personal data will be shared with third parties to allow your club or association to conduct its official business (such as credit card processing.)

You must agree to this option as a condition of membership.

When you click I Agree or I Agree (but do not send general emails), the screen will update and may show an additional question:

The next question gives you the option to accept general purposes emails concerning club or association business, such as a newsletters or event notices.

If your club or association shares personal data with third parties for marketing or fund-raising purposes, the final question allows you to opt in or out of having your personal data included in such lists. You may see some additional text from your organization explaining how and why they share such information and why it’s important for your personal data to be included. If your club or association does not share personal data for this purpose, this question will not appear.

You can change these options at any time by going to the Privacy Options screen on your personal Profile.

Click Save Settings to save these changes and proceed into the member section of the website.

If you are not willing to agree to these terms, you cannot continue your membership. Your club or association has chosen ClubExpress to maintain its member records and the terms listed above are required for us to fulfill our contractual responsibilities. You have the option of simply cancelling your membership or of being removed completely from the database.

If you click I Do Not Agree, you will see the following screen:

• Cancel My Membership - cancel your membership immediately. You will be prompted to confirm this action. You will no longer be able to log in to the website. You will not be further charged and you will not receive any more communications from the organization. Note however that if you change your mind, this action can be reversed and your membership reinstated.
• Remove Me Completely - cancel your membership and have your personal data removed completely from the organization’s database. This option conforms to international regulations and the “Right to be Forgotten”. You will be prompted to confirm this action. Your membership will be canceled immediately and your “remove me” request will be submitted to the club or association for approval. Note that they have the right to decline this request but must provide a reason. You then have the right to appeal this decision with your local Data Processing Authority.
  • If the request is approved, you will be notified by email. All personally identifiable information will be deleted from the database.
  • Your club may need to maintain accurate records such as transactions, payments, event attendance, etc.
  • This information will be retained but it will also be anonymized.
  • This decision cannot be reversed. If you change your mind you will need to rejoin the organization from the beginning.

When members login, if they have a pending payment, they will see the following popup message:

Members can click the Yes,… button to jump directly to the Pending Payment screen, or the No,… button to ignore the payment and continue with what they were doing.

This dialog encourages members to complete pending payments and will help clubs and associations collect funds sooner.

If members logging in are in the Renewal Cycle (where the first renewal notice has been sent out) they will see the following popup message:

Members can click the Yes,… button to jump directly to the first page of the renewal wizard, or the No,… button to hold off on renewing.

This dialog encourages members to renew more quickly once the initial notices go out. It will help clubs and associations accelerate their renewals.

Turning Off These Notices

These popup notices can be turned off by an administrator on the Control Panel – Website tab – Setup section – Website Options screen.

Your website should always be displayed in secure mode (https://) using TLS 1.2, the most current and approved SSL standard. Users must be running a reasonably recent computer or mobile device and browser:

• Windows Users - you must have Windows 7 or newer. Windows XP and Vista will not work. And in some cases, your browser may need to be manually configured; see below.
• Mac Users - You must have OS X 10.9 ("Mavericks") or newer.
• Android Users - Version 5.0 ("Lollipop") or newer.
• iOS Users - Version 5.0 or newer

Browser Support:

• Google Chrome (version 30 or higher), Mozilla Firefox (version 27 or higher), Apple Safari (version 7 or higher), Microsoft Edge (all versions), Microsoft Internet Explorer (version 11 or higher)
•  If you are still using IE 8-10, TLS 1.2 may be available but is not enabled by default. Select Tools - Internet Options - Advanced, then scroll to the end of the list. Uncheck the SSL, TLS 1.0 and TLS 1.1 boxes, check the TLS 1.2 box and save.

Logging in to the web site requires that your web browser allows "cookies". A cookie is a small bit of info stored on your computer by the web site which allows the site to remember you after you have logged in. This cookie contains no personal information, and cannot be used by any other web site.

The following sections explain how to enable cookies for the most common web browsers. After following these instructions, try to log in again. If you still have a problem logging in, please call ClubExpress toll-free at 1-866-HLP-CLUB (457-2582 - outside the US, +1 847-255-0210) and we will be happy to work with you to resolve it.

If you are using Internet Explorer, please follow these directions:

• Select "Tools - Internet Options" from the browser menu. A box title "Internet Options" will appear.
• Select the "Privacy" tab. If you do not see the "Privacy" tab, you are probably using a business computer configured with a restrictive security policy. Contact your network administrator to see if it is possible for you to access the site with this computer.
• Click the "Advanced" button. A box titled "Advanced Privacy Settings" will appear.
• Check the "Override automatic cookie handling" checkbox.
• Select "Accept" under "First Party Cookies".
• Select "Block" or "Prompt" under "Third Party Cookies". (This is optional, but recommended.)
• Check the "Always allow session cookies" checkbox.
• Press the "OK" button in both the "Advanced Privacy Settings" and "Internet Options" popups.

If you are using Windows 10 with the new Edge browser:

• Press the three-dot More Actions button on the top right
• Select Settings from the menu that shows up.
• Tap or click View Advanced Settings. You'll need to sll down to the bottom of the page
• Press the dropdown arrow under the Cookies field
• Select Block Only Third Party Cookies
• After picking your option, you can exit the settings panel by clicking anywhere else on the page.

If you are using Google Chrome:

• Select the Chrome menu icon Chrome menu.
• Select Settings.
• Near the bottom of the page, select Show Advanced Settings.
• In the "Privacy" section, select Content settings.
• Select Allow local data to be set (recommended).
• Select Done.

If you are using Mozilla Firefox, please follow these directions:

• Click the menu button in the top right corner and choose Options.
• Select the Privacy panel.
• Under History, set "Firefox will" to Use custom settings for history.
• Check mark Accept cookies from sites to enable Cookies.
• Choose how long cookies are allowed to be stored:
• Keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
• Keep until: I close Firefox: The cookies that are stored on your computer will be removed when Firefox is closed.
• Keep until: ask me every time: Displays an alert every time a website tries to send a cookie, and asks you whether or not you want to store it.
• Close the Options tab. Any changes you've made will automatically be saved.

If you are using Safari, please follow these directions:

• Select "Safari - Preferences" from the menu. The "Preferences" settings box will appear.
• Click on the "Security" tab.
• For the "Accept Cookies" option, select "Only from sites you navigate to" (recommended) or "Always".
• Close the "Preferences" box.

If you are using Netscape Navigator, please follow these directions:

• Select "Tools - Options" from the browser menu. A box title "Options" will appear.
• Click on the "Site Controls" option.
• Check the "Allow cookies" checkbox.
• Check the "From originating site only" checkbox. (This is optional, but recommended.)
• Press the "OK" button.

If you are using the Opera browser, please follow these directions:

• Select "Tools - Preferences" from the browser menu. A box title "Preferences" will appear.
• Click on the "Advanced" tab.
• Click on the "Cookies" tab.
• Check the "Allow cookies" checkbox.
• Check the "From originating site only" checkbox. (This is optional, but recommended.)
• Press the "OK" button.