Control Panel Tab – Services

A fundamental purpose of aging-in-place villages is to help seniors live independently in their homes by providing them with services, including transportation, financial advice, computer help, referrals to trusted contractors, and other types of support. For villages, ClubExpress includes a powerful Member Services function that allows you to track services by category, the providers and the services that they provide, service requests and followup actions.

Options specific to “Hub-and-Spoke” villages are discussed in Hub-and-Spoke Functionality.

Note: Some villages have come up with the bright idea of opening multiple windows or tabs in their browser and pointing each window or tab to their website, then logging in and going to the Member Services function so that they can manage two or more service requests at the same time.

This is not recommended. Opening a new tab or window in your browser does not necessarily create a new session that is separate and distinct from the current session. If you are managing separate service requests in each window, the service providers will become intermingled and possibly corrupted.

The most recent versions of every major browser have a special option that forces a separate session to be created:
Microsoft Internet Explorer: File - New Session, Google Chrome: File – New Incognito Window, Mozilla Firefox: File – New Private Window, Apple Safari: File – New Private Window

To access the Services options, go to the Control Panel. You will see a special tab that only appears for Aging-In-Place Villages:

The Admin Functions panel on the Services section contains functions to manage your village’s services, service providers and service requests. The Website Modules panel contains the modules enabled for that section.

The Setup panel on the Services section contains functions to configure services, service providers, frequently used locations, email reminders and more.

Many of these choices will only be visited when you first setup your website and database in ClubExpress, or only rarely thereafter.

What would you like to do?

For Users

• Get help creating service requests, see Member Profile – My Service Requests

For Administrators

• Member Services
• Creating Service Requests
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• Completing a Service Request
• Copying a Service Request
• Open Member Requests
• Open Member Requests Pending Approval
• Requests Without a Date
• To-Do List
• Data Exports
• Service Categories
• Services
• Service Providers
• Standard Destinations
• Metro Areas
• Responsible Staffers
• Custom Fields
• Email Reminders
• Cancellation Reasons
• Vetting Types
• Service Options
• Member Profile – My Service Requests