ClubExpress allows you control how expirations are handled.
- Select No to stop the system from expiring members when their expiration date passes. You will be responsible for handling this manually from the People Manager. Important Note: if you select this option, you will continue to be charged a monthly fee by ClubExpress for expired members even though you have not received dues from this member.
- Select Yes – On Expiration to expire members on their expiration date. Note that the actual expiration may be one or two days after this date because it is handled by a process launched from our office.
- Select Yes – With Delay to expire members a specified number of days after their expiration date. Use this option to give members a grace period before their membership is considered to be expired.
An additional option allows you to control whether expired members can actually login to the website. When this option is set to Yes, the system allows expired members to login; it detects that they are expired and takes them to the first page of the Renewal wizard, from which point they can take one of two paths: renew or logout. Any other choice will take them back to the same place with the same options.
When this option is set to No, expired members cannot even login. They will see an error message. Only an administrator can renew them.