How do credit card transactions appear on the member's credit card?
For organizations using ClubExpress and Stripe, we allow you to configure your own credit card descriptors.
We already have a credit card processing account. Can we use it with ClubExpress?
No, ClubExpress has partnered closely with Stripe to offer powerful reporting and seamless payment processing that we cannot achieve with other credit card processing providers.
For countries where Stripe is not supported, please contact our sales department (link) to discuss alternative payment processing options.
How secure are credit card transactions through ClubExpress?
Like any merchant who accepts credit cards, ClubExpress must follow the rules of the Payment Card Industry (PCI). Because of our size, the rules we must follow are much more stringent than, for example, your local dry cleaner. ClubExpress is fully PCI Compliant; credit card transactions are performed, from end-to-end, fully encrypted, so the transaction itself is secure. We only store what data we are permitted to store by the PCI Compliant guidlines, and the rest is heavily encrypted.
Does ClubExpress support other forms of payment?
ClubExpress supports credit card payments via Stripe, including support for GooglePay, ApplePay, ACH and Stripe Link.