If a service request's “Is Date/Time Flexible” field is set to “Yes,” volunteers can modify the date and time of a committed or completed service request and record that the member has been contacted.
If the date and time are modified, a confirmation message will be displayed when the Save button is clicked. This message displays the old and new dates/times. If the volunteer confirms the changes, the service request is flagged as the member has been contacted, and the status is automatically changed to Confirmed (if it isn’t already.)