Up to three custom fields can be set up to capture data when a service request is created. Each field is displayed on the Service Request Add/Edit form, immediately below the Special Instructions field, with a drop-down list of options.
Navigate to the Control Panel > Service Tab > Setup section > Custom Fields.
This screen allows you to set up the labels describing each custom field and then add elements within each drop-down list.
When you arrive on this screen, specify a caption for the field and click the Add New Custom Field button. The screen will update to add a grid for that field. Click Add Value to add values, which will be stored and displayed alphabetically. In the grid, click the Edit icon to modify a value or the Delete icon to remove a value.
Click Update Custom Field Label to change the caption or Delete to remove a custom field completely.
For each field, specify the name and click the Update button to save this change.