When members or non-members ask to be removed from the database, the user data removal request is recorded in a database table and an email is sent to your designated Data Protection Officer. See ClubExpress Privacy Compliance
Use the radio buttons to view pending requests, recent approvals (last 7 days only), or declined removals. Click the member’s or non-member’s name to see their contact information. Click the Edit (pencil) icon to jump to that member’s Profile screen. Click the Reports button to run reports on Pending and Approved requests or Declined requests.
Pending requests have already been changed to a Dropped status but their information is still in the database. You have the option to accept their pending request and have all personally identifiable information deleted, or to decline the pending request with a specified reason, if you need to keep their information.
To approve individual pending requests, click the check box(es) on the left edge of the grid, or click the check box in the header to check all pending requests, then click the Approve Checked Items button. Within 7 days, that user’s information will be deleted (where possible) or anonymized (where data integrity must be retained, such as for financial reports.)
To decline a pending request, click the Decline Removal Request icon, specify a reason and click OK. The reason will also be recorded in the database and will be emailed to the member. Declines must be done one a time since a reason must be entered for each one.
If you don’t act on Pending requests within 30 days, the system is required by law to treat them as “Approved”.
You can reverse a recent approval within 7 days from the Recent Approvals screen. You can reverse a declined removal at any time from the Declined Removals screen.