Members using the Chat feature have the ability to flag and report messages for inappropriate content. When a member reports a message, the message is removed immediately from the chat thread.
When a message is flagged and reported, you will see a message at the top of the Channel Manager screen.
Select the message to navigate to the Chat Reported Messages screen.
The search panel at the top of the screen can be used to filter reported messages by channel, posting or reporting member, message status and post date range. Each message reported will list in the Results grid including the author, the reporting member, channel, post and report dates, original message and reporting reason.
Select the Edit icon to manage the reported message.
- Reported - This option will be selected by default. Leave this option selected and click Save to leave the message status set to Reported and the message in the list of reported messages without any change.
- Active/Edited - Select this option to edit the message content. When you're satisfied with your changes, click Save. This will restore the edited message to the chat channel.
- Hidden (Accept Report) - Select this option to accept the report by the member and leave the message hidden from the chat channel.