How are collected funds remitted to us?
We offer two levels of payment processing. Premium and Basic. Basic Payments only allows payments to be routed to one bank account. The Premium model supports multiple bank accounts.
In our Basic Payments model, you control the payout schedule. Note that you cannot distribute funds into different bank accounts, since these funds are not flowing through ClubExpress.
In the Premium model, when we collect payments from new and current members using the built-in merchant account, they are processed by the credit card system and deposited in our bank account two business days later. Then, three times a month (on the 10th, 20th and the last day of the month), we make an automated funds transfer (ACH) from our bank account directly to your bank account. This transfer requires another two business days for processing by the Federal banking system. Using this model, we can also distribute funds into different bank accounts, such as dues owed to a separate chapter, or a bank account specific to donations.
How are credit card processing fees charged to us?
ClubExpress will calculate the total credit card fees for all the transactions credit processing fees. In our Basic Payments model, credit card processing fees are withheld. In Premium Payments fees are withheld from the payout of the bank account the payout is being deposited to. If distributing across multiple bank accounts, the processing fees are distributed proportionally.
How are ClubExpress fees charged to us?
Our monthly hosting fee is charged at the end of each month and based on the number of active members at that time. For organizations in the US, this fee is withdrawn from your bank account using the same ACH facility described above. For clubs and associations outside the US, this fee is charged to a saved credit card. In each case, the fee covers the following month of service.
Can we review the details of each transaction?
Absolutely. Club administrators have access to detailed reports showing every deposit or withdrawal. We designed this function so that each line item on the screen matches a transaction on your bank statement. Users can then click on each transaction to drill into it and view the individual items grouped into that transaction.