In the Admin screen, click the Registration and Fees to see Waitlist details configured when you created the event.
You will see one of the following statuses:
- Disabled - This is the default setting when creating a new event.
- Enabled and Inactive - The Waitlist feature has been enabled for this event, but has not been activated because event capacity is not yet filled.
- Enabled and Active - The Waitlist feature has been enabled for this event and is active because registrant capacity for the event has been reached.
- Full - The Waitlist capacity is currently filled.
Click the Waitlist icon to see a list of people on the Waitlist for the event.
When the screen is first displayed, the Search Results panel will not be visible. Click the Search button to show all people on the Waitlist or enter search criteria then click the button to show a filtered list. This option is especially useful for events that have hundreds or thousands of registrations. Click Reset to clear search criteria.
At the top of the screen, the following buttons are displayed:
- Delete Waitlist - Permanently deletes all users from the waitlist after a confirmation message and optionally sends emails to waitlisted users.
- Remove All Waitlist Entries - Changes status of all waitlisted users to ‘Removed by Admin’ after a confirmation message and optionally sends emails to waitlisted users.
- Notify All Waitlist Users - Sends an email notification to all waitlisted users; this button only appears if there is at least one available slot available.
- Notify Next Waitlist User - Sends an email to the person at the top of the waitlist queue (first in/first out); this button only appears if there is at least one slot available.
You will see one of the following statuses next to each person:
- Waitlisted - The user has been added to the Waitlist.
- Send Notification - The user has not yet been notified via email.
- Notified - The user has been notified via email.
- Time Expired - The elapsed time specified in the event Waitlist section of Registration & Fees has passed.
- Removed by User - The user has removed the user from the Waitlist.
- Removed by Admin - An administrator has removed the user from the Waitlist.
In the Maintain column:
- Edit profile - Takes the administrator to the member's profile (not available for non-members).
- Reactivate user - Adds a removed or timed-out user back to the Waitlist.
- Notify user - Sends the user an email notifying them that a spot for registration is open.
- Remove user - Removes the user from the Waitlist when the status is Waitlisted, Send Notification, Notified, or Time Expired. The status is changed to Removed by Admin.
- Delete user - Permanently deletes the user from the Waitlist when the status is Removed by User or Removed by Admin.