Navigate to the Control Panel > Communications Tab > Admin Functions > Bad Emails.
This screen lists members and non-members who have had email delivery problems. Four possible causes may be listed and you can filter by each type:
- Bad Format - the email address is not correctly formatted.
- Invalid Address - the email address does not exist.
- Blocked - deliveries to the email address are blocked, usually by an anti-spam filter.
- Temporary Failure - temporary problem such as the mailbox being full or the mail server being temporarily offline.
You can also exclude expired members from the list by checking the box.
For each entry, the system shows the name and membership status, whether this entry is a member or non-member, the current email address, one of the problems defined above, the primary phone number, and an additional information section with technical details (including the SMTP error code if one was provided.)
Click the Fix icon in the Maintain Column.
For each bad email address, the following options are available:
- Change the email address to the value entered.
- Reactivate the email address if you believe it can now receive messages (not available if the error is "Bad Format".)
- Drop the bad email if the member or non-member no longer uses this address. Note that this will remove the affected email address completely from the account.
- Ignore the error for now; you can come back and correct it later.
Click the Clear Temporary Failures button to remove all temporary failures (mailbox full; mail server offline; etc.) You will be prompted to confirm this action.
We recommend that you visit these pages on a regular basis to manage this list and keep it as short as possible. This is one way to ensure that all email addresses in your member and non-member databases are valid.